How to upgrade/downgrade or cancel your NCKCN service(s)

 

Call us at 785-738-2218 during normal business hours to upgrade/downgrade or cancel your NCKCN service(s).  We apologize for any inconvenience, but upgrading/downgrading or canceling services cannot be completed online at this time.

Normal Business Hours:

  • Monday – Friday (8am – 5pm Central)

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Before downgrading/canceling your service(s), please note:

  • If you have obtained a NCKCN service or services through a special, promotion, and/or have signed a 2 year contract, early downgrading/cancellation penalties may apply if you downgrade/cancel before the end of your committed term.
  • For your protection, we must speak to the account owner to upgrade/downgrade or cancel your account.
  • Upgrading/Downgrading or cancellation requests received on a holiday will be handled on the next regular business day.
  • Upgrading/Downgrading or cancellation requests received on weekends will be handled on the next regular business day.

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By the way, if you are relocating, we might be able to move your service(s) to your new address.  Simply view NCKCN’s Locations page and give us a call.

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We hope you found some value reading this online guide provided to you by NCKCN.

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Michael Draemel is the Internet Application Technology Coordinator (IATC) for NCKCN. For more information about Michael, visit: Michael's Profile page.